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Terms & Condition
*Heaven My Trip Terms and Conditions for Hotel Booking, Online Payment, and Cab Booking*
Welcome to Heaven My Trip. By accessing and using our services for hotel booking, online payment, and cab booking, you agree to comply with and be bound by the following terms and conditions.
1. Hotel Booking
1.1 Booking Confirmation
All hotel bookings are subject to availability. Confirmation of the booking will be sent via email upon successful payment.
1.2 Check-in and Check-out
Check-in and check-out times are determined by the respective hotel and are mentioned in the booking confirmation. Early check-in or late check-out requests may incur additional charges and are subject to availability.
1.3 Cancellation and Amendments
- Cancellation policies vary by hotel and are detailed in the booking confirmation. Refunds, if applicable, will be processed according to the hotel's policy.
- - Any amendments to the booking are subject to the hotel's policy and availability. Additional charges may apply for amendments.
1.4 Guest Responsibilities
- Guests must present valid identification at check-in. The name on the booking must match the ID presented.
- Guests are responsible for any damage to the hotel property during their stay and may be charged for repairs or replacements.
2. Online Payment
2.1 Payment Methods :
We accept various forms of payment, including credit cards, debit cards, and other online payment methods. All payments must be made in the currency specified at the time of booking.
2.2 Payment Security:
- We use secure payment gateways to process all online transactions. Your payment information is encrypted and protected.
2.3 Payment Confirmation :
A confirmation email will be sent upon successful payment. If you do not receive a confirmation email, please contact our customer service team.
2.4 Refunds :
Refunds, if applicable, will be processed according to the hotel's cancellation policy. Please allow up to 14 business days for the refund to be processed and reflected in your account.
3.1 Cab Booking
Booking and Confirmation:
Cab bookings must be made in advance and are subject to availability. A confirmation email or SMS will be sent upon successful booking.
3.2 Cancellation and Amendments:
- Cancellation policies for cab bookings vary and are detailed in the booking confirmation. Refunds, if applicable, will be processed according to the cab provider's policy.
- Amendments to cab bookings are subject to availability and may incur additional charges.
3.3 Pickup and Drop-off
- The cab driver will pick you up from the location specified at the time of booking. Please ensure you are ready at the designated time to avoid delays.
- - Any changes to the pickup or drop-off location must be communicated to us in advance and may incur additional charges.
3.4 Passenger Responsibilities
- Passengers are required to wear seatbelts and follow all safety instructions provided by the driver.
- Any damage caused to the cab by the passenger may result in additional charges.
4. General Conditions
4.1 Changes to Terms and Conditions
- Heaven Trip Hospitality reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately
4.2 Liability
- Heaven Trip Hospitality acts as an intermediary between the user and the hotel or cab provider. We are not liable for any direct or indirect damages arising from the services provided by the hotel or cab provider.
4.3 Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State], and any disputes will be subject to the exclusive jurisdiction of the courts in [Your City/Region].
4.4 Contact Us
- For any queries or concerns regarding these terms and conditions, please contact our customer service team at [Contact Information].
